What is an Underpaid Invoice and How is it Handled?

An Underpaid invoice happens when a customer sends less than the expected amount to complete a payment. The invoice will first show a “Paying” status while waiting for the full amount. If the customer doesn’t send the remaining amount before the invoice expires, it will automatically switch to “Underpaid”

Merchants can view these statuses in real-time from their Merchant Service page. Depending on their preferences, merchants can either:

• Automatically accept underpaid payments (if configured via Underpaid Coverage),

• Manually accept or reject them directly from the Merchant Service page.

This ensures flexibility in how merchants handle incomplete payments based on their business needs.