Withdrawals are initiated immediately by our system, but the time it takes for the transaction to be confirmed on the blockchain can vary based on network conditions. While most transactions may be confirmed within a minute, some others can take hours during periods of network congestion.
In case of heavy congestion on certain networks (e.g., Ethereum), miners' fees would increase dramatically. However, we automatically delay your withdrawal for a brief period until the network is back to normal conditions, helping merchants avoid unnecessary fee costs.
Occasionally, our security system may flag and halt withdrawals exhibiting suspicious patterns. This process is primarily for AML checks and to ensure that funds are not being transferred for illicit purposes. Once the review is completed and additional security checks are performed, the withdrawal will be resumed.
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